FAQs

GROOMED FREQUENTLY ASKED QUESTIONS

Questions? You’re not alone. Check out our most commonly asked ones below. If you don’t see what you’re looking for, we’re always here to help at contact@groomedessentials.co.

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, Discover, Diner's Club, JCB, PayPal, Apple Pay and Google Pay.

We also accept Bitcoin, Bitcoin Cash, DAI, Ethereum, Litecoin, Dogecoin, and USD Coin.

WHAT CURRENCY DOES GROOMED ACCEPT?

GROOMED products are shown in CAD (Canadian Dollar) or USD (US Dollar).

WHERE DO YOU SHIP?

We currently ship to anywhere in Canada and the USA. Special exemptions can be made for international countries. Please email us at contact@groomedessentials.co to arrange.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

We send out orders daily and always try to get your package to you as soon as possible. We estimate that you will receive your product within 5 business days.

CAN I CANCEL OR CHANGE MY ORDER?

Please email us as soon as possible with your order number and requested change(s) at contact@groomedessentials.co Unfortunately, we cannot modify orders once they have been shipped.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

Due to the nature of our products, we cannot accept return once items have been opened. If you received any damaged or wrong items, please get in touch with us at contact@groomedessentials.co right away and we will be happy to assist in making things right! Please make sure to include your order number and details.

WHAT SHOULD I DO IF THERE IS A PROBLEM WITH MY ORDER OR DELIVERY?

Please get in touch with us at contact@groomedessentials.co right away and we will be happy to assist in making things right! Please make sure to include your order number and details.

I RECEIVED THE WRONG PRODUCT, CAN YOU HELP?

Yes! Please get in touch with us at contact@groomedessentials.co right away and we will be happy to assist in making things right! Please make sure to include your order number and details.

HOW DO I CONTACT YOU FOR HELP?

Visit our Contact Us page or email us at contact@groomedessentials.co

WHERE IS GROOMED LOCATED?

Groomed's head office is located in Canada and we ship all around North America.

WHERE ARE YOUR PRODUCTS MADE?

All of our ingredients are sourced in Canada and all of our products are made in Canada!

ARE GROOMED PRODUCTS FOR MEN OR WOMEN?

We designed our products to be oriented for men but we are all inclusive. Our products work well for all genders, hair and skin types! We encourage women to try our products and let us know what they think!

WHAT DON'T YOU USE IN ANY OF YOUR PRODUCTS?

All of our products are free of animal-based ingredients, parabens, sulfates, phthalates and mineral oils.

CAN WE DISCUSS PARTNERSHIPS?

Definitely! We are always looking to partner with others! Please visit our Contact Us page or email us at contact@groomedessentials.co to get in touch. Please include your social media handles and/or other applicable details!

GOT MORE QUESTIONS?

Please visit our Contact Us page or email us at contact@groomedessentials.co